Complaints page

As an affiliated member of Thuiswinkel.org, we at Brepen are committed to providing an excellent shopping experience and high-quality products. If you do have a complaint, we are ready to resolve it as quickly and appropriately as possible.

Complaints procedure

Do you have a complaint about a product or our service? Let us know immediately by contacting our customer service team by e-mail. You will receive a substantive response from us within 14 days of receiving your complaint.

Thuiswinkel.org Disputes Committee

If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Disputes Committee (www.sgc.nl) or to this Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Warranty and manufacturing faults

At Brepen, quality comes first. Should you receive a product with a manufacturing defect or damage, please contact us immediately. We will offer a suitable solution such as replacing or repairing the product free of charge.

Returning

For information on returning products, please visit our Returns page. Here you will find the return procedure and conditions. We strive for smooth handling of returns and refunds.

Customer satisfaction

Your satisfaction is very important to us. We want to provide you with a positive shopping experience and do everything we can to meet your expectations. Please do not hesitate to contact us with any questions, comments or complaints. We are ready to help you and find a solution.

Feedback

We appreciate all feedback from our customers as it helps us improve our services and products.
Do you have any suggestions, comments or compliments? Please let us know via our customer service.

Reviews

Reviews at Brepen are collected through TrustedShops. After placing and receiving an order, customers receive an invitation to review us. You can see these reviews at: https://www.trustedshops.nl. You can read the review policy on the Trusted Shops website: https://www.trustedshops.nl/reviews/